Filan & Conner

Filan & Conner operates as a plumbing and HVAC contractor serving West Berlin, New Jersey, and surrounding communities. With 409 verified client reviews averaging a 4.8-star rating, the company has built a solid reputation for handling residential emergencies and routine maintenance across heating, cooling, and water management systems. The business maintains round-the-clock availability, meaning homeowners can reach them any day of the week for urgent situations ranging from burst pipes to failing sump pumps. Multiple reviewers specifically mention the business serves the greater West Berlin area and responds to calls on weekends and holidays when many competitors remain unavailable.

What distinguishes Filan & Conner from neighboring contractors is the combination of technical thoroughness and client communication. Several reviewers note that technicians took significant time explaining each step of diagnostic processes, ensuring homeowners understood what was happening inside their systems before proceeding with repairs. The team appears to handle unexpected complications without additional delays, with one reviewer noting the job had surprises yet was fully resolved with clear guidance throughout. Pricing feedback suggests fair estimates given upfront, and the business stands behind its workmanship according to multiple customer accounts.

Customer stories shared in public reviews reveal technicians who arrive same-day during emergencies. A reviewer described Chris arriving immediately after a pipe burst, spending nearly an entire day completing repairs while replacing two non-functional sump pumps. Another customer experienced a complete heating failure on a Saturday and credited the company for being the only serviceprovider who responded and restored heat same-day. A third reviewer specifically named Buck for sump pump replacement work, praising fair pricing and quality installation. Technicians including Willy and Chris receive recognition for patience in answering questions and keeping customers informed throughout service calls.