Carroll Plumbing & Heating

Carroll Plumbing & Heating has served Albuquerque area homeowners since 1986 under the ownership of Roger, a licensed heating contractor with a 38-customer review portfolio averaging 4.3 stars. The company operates from a Monday through Friday schedule, 8 AM to 5 PM, handling residential heating, cooling, and plumbing needs across the metropolitan area and surrounding neighborhoods. With more than three decades of continuous operation in New Mexico, the business has built a client base that includes both longtime residents and newcomers to the city, often arriving through realtor referrals for new-home HVAC inspections and warranty resolutions.

What distinguishes Carroll Plumbing from other area contractors is the direct involvement of the owner in service calls, a practice multiple reviewers note saves customers the diagnostic fees many competitors charge. The company maintains in-house technicians rather than subcontracting, enabling them to stand behind workmanship with predictable pricing and quote adherence. Their service catalog spans kitchen and bathroom plumbing, water heater systems, and heating cooling equipment, with review-documented work on extended HVAC warranties that other contractors declined to honor. Cathy manages the office scheduling, coordinating same-day arrivals when possible and maintaining the estimates originally provided.

Two specific customer scenarios illustrate their approach. Craig Callahan describes Roger arriving promptly at his home at no additional charge, assessing the issue, answering questions accessibly, and completing the repair with thejourneyman plumber Joe working quietly until the job was finished. William Cummings recounts his father's legacy plumbing issues two toilets and a kitchen sink resolved by Jacob, who arrived as scheduled and honored the quoted price despite complications. Both reviews emphasize the company respects homeowner spaces, a point reinforced by Lori Calhoun noting her 15-year relationship with Carroll and their consistent treatment of her property.