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Claim Your Free PageFamily Plumbing Heating & Refrigeration operates as a full-service contractor in Albuquerque, New Mexico, delivering plumbing, heating, and refrigeration solutions to residential customers across the metro area. The company maintains a 4.7-star rating drawn from 19 customer reviews, reflecting consistent service quality that has earned repeat business and referrals. Their weekday and Saturday schedule runs from 7 AM to 8 PM, providing extended hours that accommodate working households who need service outside standard business windows.
What distinguishes this contractor from neighboring providers is their commitment to customer education and transparent problem-solving. Rather than defaulting to the fastest invoice, technicians take time to walk homeowners through diagnostic steps and explain repair options, even when that means guiding a customer to complete a simple fix themselves. Ernesto, identified by multiple reviewers, has been praised for sharing practical solutions over pushing for paid service calls, a philosophy that builds lasting trust despite potentially reducing short-term revenue. Their multi-trade capability lets residents handle plumbing, heating, and cooling needs through a single phone call.
Reviewers describe Ernesto arriving same-day during heating emergencies when families had no alternative options. One customer recalled him answering a desperate Saturday morning call when children were home without heat and other companies refused the job entirely. Another described Ernesto checking in repeatedly throughout a Sunday sewage issue, guiding the resolution remotely until the problem was resolved. This level of accessibility and follow-through justifies the recommendation language appearing across nearly every review.
Fourteen of 19 reviewers specifically cite same-day or same-call emergency response, with several noting Ernesto answered when other companies refused service. All five-star reviews describe honest guidance and reasonable pricing, while no review below four stars appears in the available sample.
| Sunday | Closed |
| Monday | 7 AM–8 PM |
| Tuesday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| ThursdayToday | 7 AM–8 PM |
| Friday | 7 AM–8 PM |
| Saturday | 7 AM–8 PM |
Diagnoses and repairs furnaces and heating systems, including loud noise issues and units that cut off before reaching temperature.
Installs new heating equipment when repairs are not feasible, helping homeowners select appropriate systems for Albuquerque climate.
Services air conditioning units that fail to operate, with same-day emergency calls available during peak seasons.
Addresses water leaks, pipe breaks, and drainage issues throughout residential properties.
Repairs or replaces toilet valves and related plumbing fixtures, including diagnostic assistance for DIY troubleshooters.
Clears sewage backups and drain blockages, with emergency availability for serious overflow situations.
Provides diagnostic assessments for unclear system problems, explaining findings before recommending repairs.