I.T.S. Refrigeration & Heating, Inc.

I.T.S. Refrigeration & Heating, Inc. operates in Clovis, New Mexico, specializing in furnace repair alongside broader heating and cooling services. With a rating of 3.9 stars drawn from 29 customer reviews, the company serves residential clients throughout the Clovis area. Operating hours extend seven days a week, with standard weekday schedules from 8 AM to 5 PM and weekend availability for urgent matters. The business maintains a presence in the local market as an HVAC contractor, though specific licensing details and comprehensive service offerings vary based on individual customer needs and property requirements.

Customer testimonials highlight contrasting experiences with this contractor. Positive reviews note prompt response times, thorough explanations of repair processes, and technicians who walked homeowners through replacement options with professionalism. However, critical reviews raise concerns about communication practices, with some customers reporting unexpected service charges appearing on bills months after initial service calls. One reviewer detailed a multi-visit repair situation involving a ductless mini-split system that required multiple troubleshooting sessions, ultimately resulting in unresolved follow-up needs. These mixed experiences suggest service quality may depend on specific circumstances and technician assignments.

Named technicians appear throughout customer feedback, with one professional referred to as Jeff receiving mention across multiple reviews spanning several years. Reviewers described scenarios ranging from same-day emergency responses during extreme weather periods to installations requiring extended diagnostic processes. One customer shared an account of a heat pump installation that inadvertently damaged existing electrical infrastructure, requiring additional repairs. Another described a situation where the company failed to complete promised follow-up communications after diagnosing a major component failure, leaving the homeowner seeking resolution elsewhere.