FirstService Residential Reno
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About FirstService Residential Reno
FirstService Residential Reno operates as a property management firm serving the Reno, Nevada metropolitan area. The company maintains a 4.2-star rating drawn from 150 client reviews, indicating a moderate level of customer satisfaction within the local market. Operating hours span standard business days from Monday through Friday, 8 AM to 5 PM, with weekend availability not currently offered. The firm manages residential communities and homeowner associations throughout the greater Reno region, providing oversight for maintenance, financial management, and community governance responsibilities.
The property management sector in northern Nevada presents distinct challenges related to wildfire mitigation and drought preparedness, elements that some reviewers have identified as areas requiring enhanced attention. FirstService Residential manages HOA communities with varying levels of service complexity, from standard maintenance contracts to comprehensive community governance including architectural review, covenant enforcement, and vendor management.
Customer feedback reveals significant variation in service experiences. One reviewer, Lisa Zimmerli, specifically commend Ashley for exceptional responsiveness and follow-through on service inquiries, describing interactions as prompt, helpful, and exceeding expectations. Conversely, another reviewer documented extended disputes regarding community maintenance standards, citing issues with fence repairs, fire break clearing, and waste removal persisting over periods exceeding eighteen months. These contrasting experiences suggest service quality may vary significantly between individual community assignments and staff members.
What Customers Say
Two reviewers document dramatically different experiences: one praises Ashley for responsive, helpful service while another describes a prolonged dispute with office manager Sheila Carrera and regional manager Brianna Long over community maintenance standards at Highland Ranch, with unresolved issues spanning nearly two years.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| TuesdayToday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
HOA Community Management
Comprehensive oversight of residential homeowner associations including governance, financial reporting, and vendor coordination.
Maintenance Coordination
Scheduling and supervision of grounds maintenance, landscaping, and common area repairs for managed communities.
Financial Management
HOA fee collection, budget preparation, and financial statement reporting for community associations.
Architectural Review
Review and approval process for property modifications, exterior changes, and architectural compliance within communities.
Vendor Management
Contract negotiation and oversight of external service providers including landscaping, pest control, and repair contractors.
Community Governance
Meeting facilitation, rule enforcement, and policy implementation for homeowner association boards.