Glen at Hidden Valley
Is this your business?
Claim it free to verify your info, earn a verified badge, and receive customer inquiries. Takes about a minute by phone.
Claim This BusinessFeatured placement from $39 — optional, after you claim.
About Glen at Hidden Valley
Glen at Hidden Valley is an apartment complex in Reno, Nevada, currently holding a 2.6-star rating derived from 125 tenant reviews. The property operates with standard weekday hours extending from 10 AM to 6 PM, with reduced Saturday hours from 9 AM to 3 PM and Sunday availability remaining closed. Residents and prospective tenants in the Reno area represent the primary service demographic for this community.
The property website showcases available floor plans alongside leasing specials and community amenities. Prospective residents can access both applicant and resident login portals through the official website, facilitating the application process and ongoing lease management. The visible emphasis on digital accessibility through multiple login pathways indicates a modern approach to tenant services.
Customer feedback reveals significant operational challenges. One tenant documented a cockroach infestation in Building 5, with management responding through pest control treatment. Another reviewer described ongoing issues with hallway cleanliness, stairwell odor, and trash accumulation in common areas. The AC system during summer months has been cited as inadequate by multiple reviewers, with some tenants resorting to open windows for ventilation.
What Customers Say
125 reviews yield a 2.6-star average, with negative feedback centering on pest issues, inadequate cooling systems, and persistent cleanliness concerns in hallways and stairwells.
Working Hours
| Sunday | Closed |
| Monday | 10 AM–6 PM |
| TuesdayToday | 10 AM–6 PM |
| Wednesday | 10 AM–6 PM |
| Thursday | 10 AM–6 PM |
| Friday | 10 AM–6 PM |
| Saturday | 9 AM–3 PM |
Services
Apartment Leasing
Available units with floor plan options and online application processing through the applicant portal.
Resident Resources
Online resident portal for maintenance requests, lease management, and communication with management.
Amenity Access
Community features highlighted on the property website for resident enjoyment.
Pest Control Services
Ongoing pest management, with treatment protocols documented in recent tenant interactions.
Maintenance Requests
Work order submission for unit and common area repairs through digital channels.
Leasing Specials
Current promotional offers for new applicants, visible on the property homepage.