The Retreat Apartments & Townhomes
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About The Retreat Apartments & Townhomes
The Retreat Apartments & Townhomes sits in Reno, Nevada with a 4.1-star rating drawn from 171 resident reviews. This rental community offers one- and two-bedroom floor plans alongside townhome layouts, with a clubhouse, fitness center, and resort-style pool amenities. The property accepts cats and dogs with no breed restrictions, charging a $100 non-refundable pet fee plus a $200 refundable deposit and $45 monthly pet rent per animal.
Unlike many apartment complexes that impose breed or weight limits, The Retreat welcomes pets of any size without restrictions, a policy that sets it apart for renters with larger dogs. The community provides virtual tours for prospective residents and maintains an online resident portal for lease management, rent payments, and maintenance requests. The property also offers a dog park and outdoor fire pit area for resident use.
Recent reviews highlight ongoing concerns: residents report the pool and hot tub have remained closed for multiple months despite communications promising imminent reopening, with frustrated tenants noting they continue paying full rent without access to advertised amenities. Additional reviews describe recurring issues with security gate functionality, noise transmission between units, and unresolved maintenance requests. One resident noted garbage accumulation in common areas and persistent noise disturbances from neighboring units that went unaddressed after formal complaints.
What Customers Say
Across 171 reviews, the property holds a 4.1-star average, though recent feedback skews negative with specific complaints about prolonged pool and amenity closures, malfunctioning security gates, and thin-wall noise issues between units.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–6 PM |
| TuesdayToday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 10 AM–5 PM |
Services
Apartment Leasing
One- and two-bedroom apartments and townhome units available for rent with online application process.
Pet-Friendly Housing
Cat and dog rentals with no weight restrictions, two pets per residence allowed.
Virtual Tours
Interactive virtual property tours for prospective residents to explore units remotely.
Resident Amenities
Clubhouse, fitness center, swimming pool, hot tub, and outdoor fire pit areas.
Dog Park
On-site dog park with waste stations and seating for resident pets.
Online Rent Payment
Resident portal for lease management, automatic rent payments, and maintenance requests.