Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as an authorized Lennox dealer and parts distribution center at 1206 Central Ave in Albany, New York. This heating equipment supplier serves the greater Albany metro area including Latham, Colonie, and Schenectady, maintaining weekday hours from 7:30 AM to 4:30 PM Monday through Friday. The location holds a 3.8-star rating derived from 15 customer reviews, positioning it as a mid-tier option among regional HVAC suppliers. Homeowners seeking genuine Lennox components, warranty-registered parts, or in-person technical consultation will find this a viable option for addressing heating system needs in the Capital Region.

As a LennoxPros dealer location, this Albany store offers direct access to the Lennox product line including furnaces, air handlers, and iComfort WiFi-enabled thermostats. The parts-plus designation indicates a specialty in hard-to-find replacement components, which distinguishes this from general retail HVAC suppliers. Customers benefit from counter service for will-call parts orders, though commercial contractor accounts receive priority scheduling. The warehouse operation maintains inventory of common repair parts, reducing wait times for typical furnace circuit board replacements and blower motor assemblies.

Customer experiences reveal mixed service quality. MzGlam Lawrence praised warehouse specialist Carlton for helpful part identification during a parts lookup, while Mark Leonard noted the retail space maintains cleanliness with complimentary refreshments. However, multiple reviewers documented significant frustrations: Duane Averill endured a two-hour phone queue attempting iComfort thermostat registration transfer, and Nick Hitt reported calling over ten times without callback regarding a parts order. These contrasting accounts suggest service consistency varies by visit and inquiry type.