Johnstone Supply

Johnstone Supply operates as a heating equipment supplier serving contractors and serious DIYers in the Bronx, New York. With a 3.9-star rating compiled across 27 customer reviews, the store maintains standard weekday hours from 7 AM to 5 PM and Saturday hours from 8 AM to 1 PM, closing on Sundays. The business focuses on walk-in traffic and in-store transactions rather than extensive phone consultations, reflecting a service model oriented toward professionals who know their equipment needs.

The product catalog positions Johnstone Supply as a full-line residential and commercial HVAC distributor. Website categories list furnaces including gas and oil models, split systems, single packaged units, mini-split systems across single-zone and multi-zone configurations, variable capacity systems, evaporator coils, and air handlers. Extended warranties are available as add-on purchases, and the store stocks field-installed accessories for both residential and commercial installations. This breadth covers the core equipment categories contractors require for typical replacement and new installation projects.

Customer feedback reveals a divided service experience. One reviewer described manager Tito staying after closing hours to ensure a customer left satisfied, while team members Raul and George received separate praise for their product knowledge and willingness to assist. Conversely, multiple reviewers cited dismissive treatment and poor phone etiquette, with one noting specific staff members were rude during calls. The positive reviews highlight in-store expertise and price competitiveness relative to other suppliers, while negative feedback centers on communication failures rather than product quality.