Ductserv

Ductserv provides air duct cleaning services to Brooklyn, New York, maintaining a 4.2-star rating across 20 customer reviews. The company operates with 24-hour availability, seven days a week, ensuring technicians can respond to emergency calls whenever they arise. Reviewers consistently mention the company's willingness to schedule appointments quickly, with some customers reporting same-day or next-day service after initial contact. The business appears to handle residential properties primarily, with customers noting respectful treatment of living spaces during service calls.

Positive reviews highlight several technicians by name, including Alan, Constantine, Nikita, and Ernie, who have each earned commendations for their work quality and customer manner. One reviewer described a four-hour service call where technicians worked diligently and cleaned up thoroughly afterward. Another noted that the team pointed out maintenance concerns without attempting to upsell unnecessary services. The company has handled dryer vent code compliance work and routine duct cleaning, with multiple customers mentioning they would use the service again.

One reviewer described an unsatisfactory experience involving communication about service charges and damage concerns, which led to a dispute over compensation. This negative feedback contrasts with the otherwise positive reviews, suggesting potential inconsistencies in how certain situations are handled. The majority of customers, however, describe prompt arrival, careful work, and reasonable pricing.

Reviewers frequently mention specific technicians including Alan, Constantine, Nikita, and Ernie, with customers noting their polite demeanor and thorough approach to duct cleaning work. One customer described a four-hour service call where Constantine and Nikita worked efficiently while showing care for the property. Another reviewer mentioned technician Ernie explained each step of the process as he worked, leaving no mess behind. These named technicians appear across multiple positive reviews, suggesting consistent service quality from certain team members.