Heating & Cooling

Heating & Cooling maintains a 4.7-star rating across 15 customer reviews in Brooklyn, NY, reflecting consistent service quality in the heating and cooling trade. The contractor operates Monday through Friday from 7 AM to 8 PM, with Saturday and Sunday availability from 9 AM to 5 PM, accommodating both residential and light commercial clients throughout the borough and neighboring areas. Reviewers consistently note the office provides technician arrival time updates, a communication practice that helps homeowners plan around service appointments.

Across the reviews, multiple customers describe rapid response scenarios that distinguish this contractor. Carl Bradley recounted how his water-leaking unit received same-day attention when he called on a holiday weekend afternoon, with a technician arriving that same day. Similarly, Zachary Rodriguez described a technician named Ken arriving quickly when his cooling failed during an extreme heat event, completing repairs without recommending a replacement unit. Harry Chen noted he selected this company over competitors because they promised immediate service, and technician Kev followed through with a call confirming en-route status.

Two technicians receive specific mention in reviews for their customer interaction approaches. Reviewer Carole Graham described Chris as professional and knowledgeable, noting he thoroughly explained diagnostic findings and kept the homeowner informed throughout the process. Deborah Lane recounted that Kev conducted a six-month inspection of her heating and cooling systems, explaining the complete service report and addressing all questions before proceeding with suggested repairs.