Prime Air Group

Prime Air Group operates as a dedicated HVAC contractor serving Brooklyn and the surrounding New York metro area. The company holds a flawless 5.0-star rating accumulated across 117 verified customer reviews, reflecting consistent delivery of quality service in a competitive market. Their service menu covers both residential heating and cooling solutions, with particular depth in mini-split system installations and central air maintenance. The business maintains standard weekday operations from 9 AM to 6 PM, with abbreviated Saturday hours until 2 PM, providing flexibility for homeowners with busy schedules.

This contractor distinguishes itself through specialized expertise in Mitsubishi mini-split technology, having completed multi-zone installations in Brooklyn townhouses and various residential settings. Reviewers consistently highlight transparent pricing as a core business practice, with customers noting competitive rates for full system installs and reasonable call-out fees for service calls. The team demonstrates proficiency in navigating municipal rebate programs, with one reviewer specifically citing assistance in securing a substantial refund from the city for equipment upgrades. Their approach avoids technical jargon during customer interactions, prioritizing clear communication over upselling.

Customer experiences reveal responsive service during heating emergencies. One reviewer described a same-day technician arrival during frigid January conditions, with the repair completed on the roof within an hour at no additional charge beyond the reasonable call-out fee. The crew, led by a technician named Nick, arrived fully prepared and treated customer residences with notable care. For ongoing maintenance needs, customers report quick dispatch of service technicians and honest assessments of equipment conditions. The company also provides recommendations for trusted electricians and plumbers when adjacent work is required.