Potter Heating Cooling & Plumbing

Potter Heating Cooling & Plumbing delivers heating, cooling, and plumbing solutions across Canandaigua, Ontario County, and the broader Finger Lakes region. Operating under new ownership since 2018, this veteran-owned, family-oriented contractor brings over 50 years of combined industry leadership to every service call. The company maintains round-the-clock availability and has earned a 4.9-star rating from 694 client reviews, reflecting a consistent track record of reliable installations and responsive repairs throughout the region.

What distinguishes Potter is their comprehensive equipment portfolio and manufacturer partnerships. As a Carrier dealer and participant in the NYS Clean Heat Program, they offer qualifying heat pump installations with rebates up to $4,900. Their Triple 10 guarantee, covering 10 years parts, 10 years labor, and 10 years financing, provides installation customers with unusually long protection. The company also handles commercial HVAC, electrical panel upgrades, water heater installations, and advanced indoor air quality systems including air purification and whole-home humidification.

Customers repeatedly praise specific team members for their communication and craftsmanship. Kyle earned recognition for explaining system operation without condescension, a detail appreciated by homeowners who value transparent service. Installation specialists Ken and Shamus completed a 21-year-old furnace replacement, documenting the old equipment issues before disposal. Lloyd and the installation crew maintained constant communication throughout a full HVAC upgrade, ensuring ductwork precision and system performance. Scott Weider noted Kyle's careful coordination during a Mitsubishi mini-split replacement, highlighting the company's alignment with a veteran-owned local business.