Heatherwood Pinewood Village
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About Heatherwood Pinewood Village
Pinewood Village operates as a residential apartment community in Coram, New York, within the Heatherwood Communities portfolio. The property at 1998 Route 112 has accumulated 57 resident reviews yielding a 4.3-star average rating. Serving the greater Long Island area including Brooklyn and Queens, this rental agency offers multiple floor plan options with various amenities designed for residential lifestyle needs.
The community distinguishes itself through comprehensive amenity offerings and a structured approach to resident services. Website visitors can explore detailed floor plans, review lifestyle features, and access online portals for maintenance requests and applicant information. The property maintains digital tools for both prospective and current residents to manage account details and submit service requests.
Resident feedback highlights specific maintenance technicians who have addressed various household issues. Reviewers have noted Gabe and Joey resolving plumbing problems including water line replacements, while Joe efficiently handled weather stripping and door repairs. One resident described same-day resolution of a kitchen light issue, with maintenance staff responding promptly despite the request being marked as low priority.
What Customers Say
Of 57 reviews, multiple residents specifically praise technicians Gabe, Joey, and Joe by name for plumbing repairs, door fixes, and lighting issues. Positive reviews consistently highlight same-day response times and efficient service, while a single negative review from December 2024 cites ongoing black mold concerns and AC repair delays.
Services
Apartment Leasing
Rental unit availability across multiple floor plan options for prospective residents in the Coram area.
Online Account Management
Digital portal for residents to access account details, submit maintenance requests, and track work orders.
Maintenance Request Processing
System for handling routine and emergency repair requests through online portal and emergency phone line.
Plumbing Repairs
In-unit plumbing maintenance including water line replacements and valve repairs performed by technicians.
HVAC Maintenance
Air conditioning and heating system repairs handled through maintenance request system.
General Repairs
Door, weather stripping, and lighting fixture repairs performed by on-site maintenance staff.
Resident Application Processing
Application system for prospective tenants including those qualifying for housing assistance programs.