Zoom Heating & Cooling
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Claim This BusinessAbout Zoom Heating & Cooling
Zoom Heating & Cooling operates as a family-owned HVAC contractor serving Fairport, Penfield, and the greater Rochester metro area with round-the-clock availability. The company has accumulated 56 customer reviews averaging a 4.9-star rating, reflecting consistent service quality. Matt and Tim appear frequently in customer feedback as the primary technicians, with reviewers praising their approachability and thorough explanations of furnace and AC systems. The company maintains 24-hour service seven days a week, enabling same-day response for heating emergencies, a practical necessity for Monroe County residents facing Lake Ontario-influenced temperature swings.
What distinguishes Zoom Heating & Cooling is its technician-first philosophy rather than sales-driven approach. One reviewer quoted a team member stating directly, "we're not sales people, we're mechanics," and multiple customers confirmed the technicians did not push unnecessary repairs or upgrades. The company emphasizes honest diagnostics over aggressive upselling, a stance that resonates throughout their review history. For AC installations, the team handles new system setup while also accepting service calls on equipment installed by other companies, addressing a common pain point for homeowners whose warranties originated with different contractors.
Customer stories anchor the company's reputation. Kristine Miller described calling about a dead furnace that another company claimed required full replacement; Matt and Tim arrived within two hours, performed a cleaning and evaluation for $190 total, and restored the system without a $5,000 new-furnace purchase. Adam Zawistowski documented an AC failure during the hottest week of summer, where after obtaining multiple quotes he chose Zoom for a full AC and furnace replacement with whole-home air quality upgrades. Rebecca Zuber, a property manager, reported using Matt for over 100 jobs across her rental properties over 15 years, citing reliability and fair pricing as consistent traits.
What Customers Say
All 56 reviews award 5 stars, with 4 reviewers specifically mentioning same-day or within-two-hours response during furnace or AC emergencies. Technicians Matt and Tim appear by name across most positive accounts, and multiple reviewers contrast Zoom's honest diagnostic approach against other contractors who pushed unnecessary replacements.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Repair & Maintenance
Diagnoses and repairs furnace failures, performs tune-ups, cleans and evaluates system health. Technicians explain findings and do not push replacement unless genuinely necessary.
Air Conditioning Installation & Repair
New AC system installation. Services include whole-home air cleaners and humidifiers as upgrades. Handles both new installs and repairs on systems originally purchased elsewhere.
Emergency HVAC Service
24-hour availability for heating and cooling emergencies. Same-day response documented during extreme weather events including heat waves and cold snaps.
System Inspections & Diagnostics
Comprehensive evaluation of furnace and AC health with plain-language explanation of current condition and future maintenance considerations.