Johnstone Supply

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About Johnstone Supply
Johnstone Supply in Farmingdale, New York operates as a heating equipment supplier serving licensed HVAC contractors across Long Island. The facility holds a 3.9-star rating drawn from 73 customer reviews, with operating hours Monday through Friday from 7 AM to 5 PM and Saturday mornings until noon. As a commercial supply house, the business stocks residential and commercial HVAC equipment including furnaces, split systems, mini-split configurations, and air handlers, functioning as a distributor rather than a residential installation contractor.
The Farmingdale location distinguishes itself through an Amana dealer partnership, offering the full line of residential unitary equipment and extended warranties. Contractors access specialized tools through the store's contractor portal, including EZ-Locker pickup for after-hours parts retrieval and a loyalty rewards program that accumulates value on repeated purchases. The training calendar provides ongoing education opportunities, while the quote approval and return merchandise authorization forms streamline administrative workflows for professional installers.
Customer reviews consistently identify several team members by name who provide exceptional support. Reviewers note that Beth answers calls with a warm greeting, while Kevin manages the counter with efficiency. Adonis receives recognition for resourcefulness, Billy provides technical support via text, and Victor is specifically sought out for complex problems. One reviewer describes the team as his go-to place after 20 years of dealing with supply houses, praising their willingness to assist with technical questions and equipment quotes.
What Customers Say
Of 73 reviews, approximately 12 explicitly mention wait times as a frustration, while 15+ reviews praise specific staff members by name including Beth, Kevin, Adonis, Billy, and Victor. Positive sentiment centers on staff professionalism, technical knowledge, and product availability, while negative reviews exclusively cite operational delays during pallet unloading or counter service.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| Wednesday | 7 AM–5 PM |
| ThursdayToday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | 8 AM–12 PM |
Services
Commercial HVAC Equipment Distribution
Single-packaged units, split systems, and multi-zone configurations for commercial installation contractors.
Residential Split Systems
Complete residential split system components including condensers, evaporator coils, and matching air handlers.
Mini-Split Systems
Single-zone and variable capacity mini-split systems for ductless heating and cooling applications.
Furnace Supply
Gas and oil furnace units for residential replacement and new construction projects.
Contractor Account Services
Quote approvals, return merchandise authorization, and contractor-specific account tools.
Parts and Accessories
Field-installed accessories, installation supplies, and replacement components for service technicians.