Tom Ellis Refrigeration, AC & Heating

Tom Ellis Refrigeration, A/C & Heating is a Johnson City-based air conditioning contractor serving the triple cities area with a 4.9-star average across 10 customer reviews. The company handles both residential and commercial projects, offering installation, repair, and maintenance for heating, cooling, and refrigeration systems. Their standard hours run Monday through Friday from 7:30 AM to 4:30 PM, with 24-hour availability for emergency calls.

What distinguishes this contractor is their commitment to energy-efficient solutions and environmentally friendly equipment, aiming to lower heating and cooling costs for customers while promoting sustainability. They specialize in commercial refrigeration services, with one reviewer noting their team serves as a go-to resource for complex commercial refrigeration needs. The company also handles older heating systems, as evidenced by a project involving a 40-plus-year-old Buderus wood burning add-on that required heavy lifting and careful coordination.

Customer reviews consistently mention specific technicians who delivered exceptional service. One reviewer described technicians Andrew and Jacob arriving promptly the day after a hot water heater emergency, explaining the issue clearly without upselling unnecessary products, and even demonstrating how to adjust water temperature. Another customer highlighted a technician who accurately diagnosed a problem, ordered parts quickly, and completed the installation efficiently. These experiences reflect a service model centered on clear communication and responsive problem-solving.