Metro Group

Metro Group has served Long Island City and surrounding Queens neighborhoods since 1925, accumulating 174 client reviews that average 4.5 stars. This multi-trade contractor handles residential, commercial, and industrial projects with a comprehensive suite that spans HVAC installations and repairs, boiler services, cooling tower maintenance, and electrical work. Their 24/7 emergency response capability means a technician can be dispatched any day of the week, a practical feature for property managers managing older building infrastructure.

What distinguishes Metro Group is their focus on regulatory compliance and system longevity. The team specializes in NYC cooling tower compliance under Local Law 97, handling inspection, documentation, and remediation to keep buildings legally operational. Their water treatment division addresses boiler and cooling tower systems with chemical pretreatments, softeners, and automatic feed equipment designed to extend equipment lifespan and reduce energy consumption. Remote monitoring and control services allow building operators to track system performance digitally, adding a layer of proactive maintenance that prevents emergency callouts.

Customer reviews reveal a pattern where named technicians directly influence service quality. Ed, mentioned in a June 2024 review, services cooling towers with careful attention to system documentation and performance transparency. Angel Chan earned praise for explaining complex service processes to customers with patience and clarity. Stacey Ramos noted Chris Matthews as a responsive account manager for combined HVAC and electrical needs. One negative review from Dan Glowacki cited billing concerns and appointment scheduling issues that required multiple follow-ups to resolve.