Charles Krull & Son, Inc. Plumbing & Heating

Charles Krull & Son, Inc. Plumbing & Heating serves Malverne, New York, and the surrounding Nassau County community as a full-service plumbing and heating contractor. With 288 customer reviews earning a 4.9-star average rating, the company has built a strong reputation for responsive residential service. The business operates Monday through Friday from 8 AM to 5 PM, with Saturday hours from 8 AM to 12 PM for customer convenience. Reviews indicate the team handles both routine maintenance and urgent repair needs across the plumbing and heating systems commonly found in Long Island homes.

The company differentiates itself through rapid emergency response, particularly during extreme weather events when heating systems fail and residents need immediate assistance. Multiple reviewers specifically mention same-day service windows and the ability to schedule urgent appointments within hours of the initial call. The office staff, particularly a team member named Liz, receives consistent praise for thorough communication and scheduling efficiency. Technicians arrive with clear identification, and the company maintains transparency about arrival times and the technicians who will be dispatched to the property.

Reviewers describe specific scenarios where the Krull team delivered exceptional service. One homeowner reported their boiler failed on Super Bowl Sunday during frigid temperatures, and a technician named Chris arrived within two hours, completing repairs by 5 PM the same day. On another occasion, a reviewer dealing with a leaking water heater received same-day service with technicians Angelo and Cole arriving within the promised window and completing a full water heater replacement in under two hours. The same reviewer noted the team sent advance photos of the technicians with their names, addressing concerns about unknown visitors. Technicians consistently take time to explain repair options and necessary work in detail, with one long-term customer noting the team has maintained a service contract with them for years.