Wallace Energy

Wallace Energy serves Middletown, New York, and the surrounding Orange County communities as a full-service heating and cooling contractor. With 289 customer reviews reflected in their 3.4-star rating, the company provides residential and commercial HVAC solutions including boiler and furnace installation, air conditioning services, and propane delivery. Their service department operates Monday through Friday from 9 AM to 6 PM, with 24/7 emergency support available for urgent heating and cooling issues.

The company distinguishes itself through comprehensive service plans and financing options for new equipment purchases. Wallace Energy offers both heating oil and propane delivery, along with natural gas services for homes with existing utility connections. Their website promotes $0 down and low monthly payment plans for qualifying customers seeking heating system replacements, making them an option for homeowners facing unexpected equipment failures.

Customer reviews reveal mixed experiences with the contractor. One reviewer described an extended dispute over propane pricing and tank rental terms that escalated to threats of tank removal. Another reviewer reported billing discrepancies involving duplicate charges and multiple phone calls from different numbers. These accounts suggest potential communication gaps in their customer service processes, though other reviewers have used their services for boiler installations and ongoing HVAC maintenance.