Sullivan Heating and Cooling

Sullivan Heating and Cooling, LLC operates as a full-service HVAC contractor serving Sullivan County and the broader Orange County region from their Monticello headquarters at 497 Broadway. The company holds a 3.9-star rating compiled across 42 customer reviews, reflecting a mixed but substantive track record in the residential, commercial, and industrial sectors. Their service territory spans numerous Sullivan County communities including Monticello, Liberty, Fallsburg, and Rock Hill, extending to Orange County locations such as Newburgh, Middletown, and Port Jervis. The business maintains standard weekday hours from 8 AM to 5 PM with Saturday availability until 1 PM, and advertises 24/7 emergency service for customers who maintain a maintenance agreement.

What distinguishes Sullivan Heating and Cooling from regional competitors is their authorized Generac generator dealership paired with Mitsubishi and Daikin variable refrigerant flow (VRF) system certifications, specialized credentials that few Sullivan County contractors hold. Their website references Mitsubishi and Trane City Multi VRF and Daikin VRV systems, positioning them for modern commercial and high-efficiency residential applications. The company also offers commercial refrigeration services covering walk-in coolers, reach-in units, and computer room air conditioning, plus make-up air units and captive aire exhaust fans for industrial clients. Their mention of same-day service availability and a stated commitment to affordability suggests competitive positioning in a market where response time carries significant weight.

Customer experiences paint a picture of capable technicians whose performance varies by situation. Reviewer Hope Long praised the team for rapid turnaround during a bitter cold snap, specifically acknowledging a technician named Lou who answered questions about future home projects. Tyler Murtie described an extraordinary six-minute response when a drain clogged from animal activity, noting that their truck arrived before he even finished sitting down at his office. However, not all experiences were positive, reviewer George Van Arsdall reported no-shows for two scheduled appointments without any callback, and Benny Gutz described waiting all day for a pre-scheduled cleaning that never arrived despite confirming the appointment weeks in advance. The contrasting reviews suggest that while skilled technicians exist within the organization, service consistency may depend on scheduling circumstances and crew availability.