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About Ace Appliance Repair, Inc.
Ace Appliance Repair, Inc. serves homeowners across Bergen County, New Jersey, and surrounding communities including Paramus, Saddle River, Franklin Lakes, and Wyckoff. With 204 verified reviews generating a 4.7-star rating, this licensed and EPA-certified repair team has built a reputation for diagnosing and resolving appliance issues efficiently. The company handles major household brands including GE, Whirlpool, KitchenAid, Miele, Speed Queen, Bosch, and Thermador, making them a versatile choice for homeowners with mixed appliance inventories.
What distinguishes Ace Appliance from typical repair services is their authorized dealer status with premium brands like Miele, Speed Queen, Bosch, and Thermador, manufacturers that often require specialized training and genuine parts for warranty-compliant repairs. Their technicians operate with EPA certification, ensuring handling of refrigerants meets federal safety standards. The company maintains same-day availability for urgent situations and provides a 24-hour emergency line for issues that cannot wait for standard business hours.
Reviewers consistently single out technicians Greg and Marc for exceptional service. One customer described Greg arriving on a weekend, diagnosing a refrigeration failure within ten minutes, and completing the repair without additional charges. Another recounted Marc returning to address a freezer issue, then offering an simple, cost-effective solution when a secondary problem emerged. These accounts illustrate the company's commitment to thorough diagnostics and flexible problem-solving rather than pushing expensive replacements.
What Customers Say
Four of five featured reviews mention specific technicians by name, with Greg and Marc each appearing in multiple positive accounts. Positive reviewers highlight diagnostic speed, honesty about repair options, and follow-through on commitments. Negative feedback centers on communication failures, unreturned calls and voicemail delays, not on service quality or pricing.
Services
Refrigerator Repair
Diagnoses cooling failures, ice maker issues, and refrigerator leaks for all major brands.
Washing Machine Repair
Fixes drainage problems, spin cycle issues, and leaks in residential washers.
Dryer Repair
Addresses heating failures, drum malfunctions, and unusual dryer noises.
Dishwasher Repair
Resolves drainage clogs, spray arm issues, and electrical problems in dishwashers.
Oven and Stove Repair
Repairs heating elements, temperature sensors, and oven ignition systems.
Emergency Appliance Repair
24-hour availability for urgent situations that cannot wait for standard business hours.