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About Air Comfort Service Group
Air Comfort Service Group operates as an air conditioning contractor serving New York, NY and surrounding areas. The business holds a 3.2-star rating compiled from 13 customer reviews, reflecting mixed experiences among residential and commercial clients. Customers can reach the company directly at (516) 799-2100 for service inquiries and scheduling. The contractor handles standard HVAC maintenance tasks alongside specialized refrigeration equipment repairs, as evidenced by several reviews referencing commercial appliance service.
Without a web presence or detailed company history available, specific Differentiating factors remain difficult to confirm. However, reviewer feedback suggests the business maintains capabilities in commercial refrigeration, with one customer specifically mentioning ice machine repair services. The mixed rating indicates service quality varies significantly between jobs, and prospective clients should carefully document all service agreements and follow up on any promised work.
Customer experiences with this contractor span a notably wide spectrum. A reviewer named DOZ Bagels Freeport described an outstanding experience with ice machine repair, noting the technician was fast, efficient, and performed work neatly with great attention to detail. Conversely, Jacqueline Yang reported a significantly negative experience involving HVAC maintenance where drain pans reportedly were not cleaned despite contractual obligations, leading to water damage. Another reviewer, Matthew Stalzer, described an unrelated incident involving a vehicle and expressed frustration over lack of management follow-up. These divergent accounts suggest potential inconsistency in service delivery or communication.
What Customers Say
4 of 13 reviewers mention specific positive experiences, with one 5-star review praising the technician's efficiency on an ice machine repair. Negative reviews consistently cite poor communication, with multiple reviewers reporting dismissed concerns and failed follow-up calls. One reviewer contrasted the company's claims against independent technician findings, while another mentioned a specific rude representative who hung up during a call.
Services
AC Maintenance
Scheduled air conditioning tune-ups including filter changes and system inspections
HVAC Repair
Diagnostic and repair services for heating and cooling systems
Drain Pan Cleaning
Twice-yearly cleaning of AC drain pans and drain lines as per maintenance contracts
Commercial Refrigeration Repair
Service for ice machines, concession equipment, and commercial refrigeration units
Ice Machine Service
Specialized repair and maintenance for commercial ice making equipment