All City Video Services Ltd

All City Video Services Ltd operates as an appliance repair service in New York, NY, serving customers through Lowe's protection plan agreements. The company holds a 1.6-star rating derived from 20 customer reviews, indicating significant service quality concerns. Based on reviewer accounts, the business handles repairs for refrigerators, dishwashers, and washing machines under the Lowe's vendor network.

The company distinguishes itself primarily through its role as a Lowe's protection plan service provider, meaning customers are assigned to All City Video Services when filing claims for appliance repairs. Reviewers specifically mention the company advertises that technicians focus only on mechanical repairs and do not address installation problems. This specialization creates a narrow service scope that has led to frustration when underlying issues stem from improper initial installation.

Customer experiences reveal recurring patterns of dissatisfaction. One reviewer described a technician who diagnosed a non-working freezer by simply asking them to unplug and replug the refrigerator, a solution the homeowner could have attempted without professional assistance. Another customer recounted a technician who refused to examine their washing machine, insisted on an original paper receipt despite digital proof of purchase, and left the residence without offering solutions. A third reviewer detailed an incident where a technician became angry, cursed at the household, and blamed a bent dishwasher hose on installation faults rather than investigating the problem.