Big Bird Air Conditioning & Heating Repair

Big Bird Air Conditioning & Heating Repair operates as a 24/7 emergency HVAC service provider in New York City, holding a 3.4-star rating compiled from 47 customer reviews. The company maintains a physical office at 29 W 27th St in the Flatbush neighborhood and can be reached directly at (929) 538-3615. Serving Manhattan and surrounding boroughs, the contractor specializes in air conditioning repair, heating system maintenance, and urgent repair calls for residential properties. Potential clients should note that while the business advertises a 4.9-star average on their website, third-party review platforms currently reflect the lower 3.4 aggregate from verified customer feedback.

The contractor distinguishes itself through round-the-clock emergency availability, a claim supported by their posted hours indicating continuous operation across all seven days. Website materials indicate a focus on licensed technician deployment and service across multiple HVAC brands and system types. The company reports completion of over 10,000 repair jobs throughout their operating history, alongside a stated customer base exceeding 5,000 residential accounts. This volume position places them among the higher-activity independent HVAC operators serving the New York metropolitan area.

Customer experiences documented in reviews present a mixed picture. Julia Moore described a same-day emergency call during a heat wave where a technician diagnosed and repaired her AC unit within a single hour, characterizing the service as professional and reasonably priced. Conversely, Laurel Smith detailed a significantly different encounter involving a warranty repair scenario, claiming she was quoted additional charges for cleaning services and experienced what she described as aggressive customer service from a manager named Candace, ultimately resulting in a second repair by another contractor who identified alleged installation errors. These contrasting accounts suggest service quality may vary by specific job and technician assignment.