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About Brick City Plumbing
Brick City Plumbing holds a 3.0-star rating across 4 customer reviews in New York, NY. This plumber serves residential clients throughout the metropolitan area. The company maintains a (973) 370-5622 phone line for customer inquiries.
The company faces notable challenges according to customer feedback. Multiple reviewers report difficulties with appointment scheduling, with one customer waiting over a week for service despite paying in full upfront. Communication gaps appear frequently in negative reviews, with customers noting unanswered calls and missed return visits to complete work.
Two technicians receive specific praise in reviews. Curtis Vincent is described as respectful and thorough, explaining problems step by step, with one reviewer stating he "literally saved my family life." Another reviewer credits Chris with fast, professional work on a major leak, recommending the company based on his experience. However, two other reviews detail incomplete work and unresolved issues, including a scenario where the company closed a service request without returning to finish the job or call back.
What Customers Say
2 of 4 reviewers give 5-star ratings, both naming specific technicians (Curtis Vincent and Chris) for same-day or fast leak response. The 1-star reviews cite consistent problems: broken promises on appointment timing, incomplete work, and failed communication follow-through.
Services
Plumbing Repair
Diagnosis and repair of plumbing issues including leaks and pipe problems for residential properties.
Emergency Plumbing
Urgent plumbing services for same-day response to leaks and critical issues.
Leak Detection & Repair
Identification and fixing of water leaks, including major leak emergencies.
Component Replacement
Supply and installation of replacement parts to complete plumbing repairs.
Residential Plumbing Service
Plumbing services focused on homeowner needs throughout the New York metropolitan area.