Fire & Ice Heating & Cooling

Fire & Ice Heating & Cooling serves homeowners throughout New York, NY as a heating contractor holding a 2.3-star rating across 3 verified customer reviews. The business responds to service calls in the greater New York metropolitan area, addressing heating and cooling needs for residential properties. While the company lacks an online presence with no website or social media profiles, prospective customers should note that the limited review volume means experiences may vary significantly.

The reviews on file reveal mixed service quality that warrants careful consideration. One customer specifically praised the team's willingness to follow up and ensure problems were fully resolved, noting that technicians made late-evening visits to address system issues. However, two separate reviews describe significant concerns: customers report paying substantial deposits with work either delayed indefinitely or services never rendered. These conflicting accounts suggest potential variability in project execution and communication.

Customer experiences at Fire & Ice Heating & Cooling demonstrate the importance of clear expectations. A reviewer named Apeksha described receiving assistance as late as 8pm on a Friday after the technician completed a long workday elsewhere, and the team proactively returned to verify the repair was complete rather than waiting for a callback. In contrast, another customer reported waiting months for work that never began despite multiple communication attempts. These scenarios illustrate starkly different service outcomes for customers with similar heating needs.