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About Garrison Heating & Air LLC
Garrison Heating & Air LLC serves New York, NY with a perfect 5.0-star rating across 6 client reviews. This HVAC contractor specializes in residential heating and cooling systems, providing installation, repair, and maintenance services to homeowners throughout the city. The business has earned a reputation for responsive communication and thorough workmanship, with clients consistently praising the technician's ability to explain complex issues in accessible terms.
What distinguishes this contractor is the personalized attention each client receives. Reviewers highlight how the technician takes time to register new equipment, set up mobile apps for remote temperature control, and ensure homeowners fully understand their systems. The business emphasizes transparent communication and follows through on commitments, ensuring every installation or repair meets safety standards before completion.
Clients repeatedly mention the technician named James, noting his prompt response times and comprehensive explanations. One reviewer described how James sourced parts quickly for an old boiler system and replaced a hot water tank on tight deadlines to meet a home sale closing. Another client appreciated the technician's help with phone setup for adjusting temperatures remotely. These accounts reflect a service-oriented approach where technical expertise meets genuine customer care.
What Customers Say
All 5 reviews award 5 stars, with James mentioned by name in multiple reviews as the primary technician. Recurring themes include prompt response, thorough explanations, and post-service support like equipment registration and phone app setup. Reviewers highlight same-day availability and the technician's willingness to answer questions even after work concludes.
Services
Furnace Repair & Maintenance
Diagnostic and repair services for furnace issues, with emphasis on safety verification before completion.
AC Installation
New cooling system installation with full setup including equipment registration and mobile app configuration.
Boiler System Service
Repair and parts replacement for older boiler systems, including timely sourcing of components.
Hot Water Tank Replacement
Hot water tank installation with attention to scheduling constraints, such as home sale closings.
System Explanation & Training
Technician provides detailed explanations of equipment operation and remote control setup.