Hicks Heating & Cooling

Hicks Heating & Cooling maintains a 4.0-star rating across 25 customer reviews and operates from a Midtown Manhattan office at 324 E 49th St. The company provides 24/7 emergency service six days per week, serving residential and commercial clients throughout New York City, including Brooklyn, Queens, Manhattan, the Bronx, Staten Island, Long Island, Suffolk County, and Nassau County. Their team of NATE-certified technicians specializes in both traditional HVAC systems and PTAC units, offering same-day repairs and priority service agreements designed to maintain system efficiency and reduce long-term repair costs.

The contractor distinguishes itself through factory-trained expertise with Carrier cooling systems and versatile installation options including central air, heat pumps, ductless mini-splits, and WiFi-enabled thermostats. Their upfront pricing model and multiple service tiers for commercial and residential clients provide transparency, while their priority service agreements help homeowners avoid catastrophic cooling failures during New York's extreme summer heat. The company handles both new installations and retrofits for properties without existing ductwork.

Customer reviews highlight technician Russell arriving the same day when competitors quoted two to three day waits, completing work promptly without attempting upsells and charging exactly the quoted amount. Another reviewer described Mr. Hicks making an hour-long Sunday trip during a heat wave to help homeowners whose elderly dog and dog with bone cancer could not tolerate heat. Negative feedback cited a 17-day installation timeline, incomplete old equipment removal, and a cooling system that failed to reach set temperature.