Mercer Heating and Air

Mercer Heating and Air maintains a 5-star rating from 56 reviews while serving all five boroughs of New York City with round-the-clock availability. The company began as a two-truck family operation in Midtown Manhattan in 2010 and has since expanded to offer preventive maintenance plans alongside emergency services. Every technician holds both EPA and NATE certifications, ensuring top-tier technical competency for residential and commercial clients throughout Manhattan, the Upper East Side, Murray Hill, and beyond.

What distinguishes Mercer Heating and Air is their commitment to precision installations backed by Manual J load calculations, which ensure equipment is perfectly sized for each home. They install ENERGY STAR-rated systems and handle critical tasks including duct sealing, refrigerant charging, and airflow balancing. Their emergency response capability promises arrival within 60 minutes with fully equipped service vans capable of diagnosing refrigerant leaks, compressor failures, and electrical issues on the spot, all with flat-rate pricing.

Customer reviews consistently highlight specific team members who deliver exceptional service. Reviewers describe Josh as extremely kind and personable, taking an hour to thoroughly inspect systems while answering every question. Daniel earned praise for treating a customer's home with exceptional care and kindness. Another reviewer specifically called out technician Lamar for honest assessments and reasonable repair costs, noting he arrived quickly and provided valuable maintenance guidance. These detailed accounts reflect the personalized attention homeowners receive when scheduling service.