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About Okapi Appliance Repair
Okapi Appliance Repair serves New York and North Jersey with over 18 years of experience since 2006. The company holds a 4.5-star rating from 46 reviews, reflecting consistent customer satisfaction across appliance repairs. Their fully insured team offers same or next day service with no additional service charge when a repair is completed.
What distinguishes Okapi Appliance Repair is their commitment to transparent pricing and customer communication. Unlike contractors who surprise homeowners with unexpected fees, this company discusses costs before proceeding with work. Their same-day availability and willingness to accommodate urgent requests make them a reliable choice when appliances fail unexpectedly.
Reviewers consistently praise Ngandu, a technician who has handled refrigerator leaks, AC cleanings, dishwasher tune-ups, and dryer repairs. One customer noted Ngandu went out of his way to deliver a part personally so the homeowner could complete a minor fix themselves. Another highlighted his practice of seeking approval before performing additional work, demonstrating respect for customer budgets.
What Customers Say
5 of 6 reviewers awarded 5 stars, with recurring praise for same-day responsiveness, fair pricing, and technician knowledge. The single 1-star review cited lack of cost transparency, noting a $250 charge without prior approval for labor only. Positive reviews name Ngandu specifically and mention his communicative approach.
Services
Refrigerator Repair
Fixes leaking fridges and other cooling issues with same-day availability.
Oven Repair
Professional oven and range repair services for residential kitchens.
Dishwasher Repair
Dishwasher tune-ups and comprehensive repairs to restore proper function.
Dryer Repair
Diagnoses and fixes dryer issues, with technicians willing to assist with minor self-repairs.
AC Repair & Maintenance
Covers AC cleanings, repairs, and preventive maintenance services.