ProMasters HVAC Mechanical

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Claim This BusinessAbout ProMasters HVAC Mechanical
ProMasters HVAC Mechanical operates as a 24-hour HVAC contractor serving New York, NY with a 3.9-star rating drawn from seven customer reviews. The company fields calls for both residential and commercial climate control needs, maintaining round-the-clock availability across all seven days of the week. Reviewers specifically mention the company responding to emergency calls for a rooftop unit at a commercial facility and addressing a gas smell issue at a pharmacy late at night.
The contractor differentiates itself through rapid emergency response, with reviewers documenting technician arrival times as quick as twenty minutes from the initial call. Benjamin Cohen noted that Alex and Joe arrived immediately upon receiving an emergency morning call and began diagnosing a rooftop unit within the hour, identifying issues and implementing proactive mechanical solutions that preserved the existing HVAC system. The company also handles projects beyond the immediate New York area, with one reviewer mentioning the team assisted family members in Florida.
Customer stories from the reviews illustrate the range of situations ProMasters handles. Kat Zambrano described calling at 11:45 pm when her pharmacy detected a gas smell, and a technician arrived within twenty minutes, completed repairs promptly, and took time to explain what had malfunctioned and how it was corrected. Benjamin Cohen reported that after his experience, he recommended ProMasters to colleagues in facility management who subsequently used the company for their own properties. One reviewer, Maddalena Moreira, described a less satisfactory experience involving cash payment demands and coordination with an electrician, highlighting that not all customer interactions have been uniformly positive.
What Customers Say
Four of seven reviewers specifically praise the company's emergency response speed, with one documenting a twenty-minute arrival and another noting immediate response to an early morning call. Positive reviews mention transparent invoicing and technician willingness to explain repairs, while the single negative review cites concerns about cash payment requests for diagnostics and subsequent wiring work.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| FridayToday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency HVAC Repair
24-hour urgent response for heating and cooling system failures, documented arrival within twenty minutes.
System Diagnostics
Identifying issues with rooftop units, commercial systems, and residential equipment using professional assessment.
Commercial HVAC Service
Maintenance and repair for commercial facilities including pharmacies and multi-unit buildings.
Residential HVAC Repair
Service for home heating and cooling systems including same-day availability for urgent situations.
Preventive Maintenance
Keeping systems operating efficiently to avoid emergency breakdowns, noted in positive reviews.