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About Repair Therapy
Repair Therapy operates as an appliance repair service in New York, NY, earning a 4.8-star rating across 454 client reviews. This volume of feedback signals sustained market presence and consistent service delivery in one of the country's most demanding service economies. The company specializes in resolving water heater malfunctions, refrigeration failures, boiler breakdowns, and commercial cooling systems for businesses ranging from restaurants to residential properties.
The business maintains expertise with Brownstone HVAC systems, indicating focused experience with older building infrastructure common throughout New York's housing stock. Reviewers consistently highlight honest pricing practices, with at least two clients explicitly noting the company did not overcharge for repairs. This transparency distinguishes Repair Therapy in a market where appliance repair costs can escalate quickly due to complex diagnostic requirements.
Customer narratives from verified reviews name specific technicians and scenarios. Greg resolved a Rheem water heater issue on the same day it was reported, diagnosing the problem quickly and restoring hot water without complications. Raj led a commercial walk-in cooler repair for a business owner, handling both electrical and refrigeration work within hours. Another reviewer documented a boiler control board replacement completed the same day the breakdown occurred, preventing a cold-house night during an urgent situation.
What Customers Say
All eight published reviews award five stars, with emergency same-day response appearing in at least three accounts. Reviewers name specific technicians, Greg and Raj, more frequently than typical for peer services. Honest pricing is explicitly mentioned in two negative-contrast reviews, while positive reviews emphasize diagnostic speed and professional conduct.
Services
Water Heater Repair & Installation
Service includes Rheem and other major brands, with same-day diagnostics and repair completion documented in reviews.
Commercial Refrigeration Repair
Walk-in cooler and walk-in freezer repair for restaurants and commercial kitchens, involving electrical and refrigeration trades.
Boiler System Repair
Boiler control board replacement and heating system restoration, with same-day part replacement noted in reviews.
Refrigerator Repair
Residential refrigerator cooling issues, with same-day service and fast repair documented across multiple reviews.
Ice Maker & Appliance Repair
Ice maker, gasket, and water valve replacement services for residential and light commercial applications.
Dryer & Laundry Appliance Repair
Dryer repair services including electrical and gas-fired residential laundry appliances.
Emergency Appliance Service
Same-day emergency response for critical failures including heating, cooling, and refrigeration breakdowns.