Rich’s Plumbing, Heating & Air

Rich's Plumbing, Heating & Air is a family-owned and operated HVAC contractor serving New Jersey. The company holds a New Jersey state license and has been in business for over 35 years, having opened in 1989. With 3 customer reviews on record averaging 3.7 stars, the contractor offers plumbing, heating repair, water heater services, water main repair, sewer repairs, and air conditioning work across New Jersey communities. The business maintains 24-hour, 7-day availability for emergency calls and advertises a 60-minute response time for urgent service needs.

What distinguishes this contractor is their commitment to same-day emergency response and their fully-equipped service fleet. The company promotes preventative maintenance programs for heating and cooling systems, emphasizing that seasonal inspections can extend equipment life and prevent costly repairs during peak summer and winter months. Their plumbing division offers drain cleaning services designed to prevent the buildup of hair, grease, and debris that commonly causes clogs. The business also highlights trenchless water main repair as a specialty service, minimizing landscape disruption for underground pipe work.

Customer experiences with this contractor reveal mixed results. One reviewer described a 5+ hour wait for a technician to arrive after reporting a basement leak, with the arriving technician providing a misdiagnosis before ultimately identifying a hot water line leak. The same reviewer noted the technician lacked answers to follow-up questions about the repair and that the company failed to communicate delays proactively. Another reviewer referenced their positive experience with the company's services, though specific details of that encounter were not documented in the available feedback.