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About Totally Tankless LLC
Totally Tankless LLC is a heating contractor serving New York and the Greater Hudson Valley Region. The company holds a 4.5-star rating from 13 customer reviews and specializes exclusively in tankless water heaters and boilers. Based in Wappingers Falls, the business serves Dutchess, Orange, Ulster, Green, Sullivan, Putnam, and Columbia Counties. According to their website, they have been family owned since 2012. Their service offerings include tankless water heater repair, maintenance, installation, and replacement, along with boiler repair, maintenance, installation, and flush services.
What distinguishes Totally Tankless from general plumbers is their narrow focus on tankless and boiler systems. They are a founding Bosch Accredited Contractor (ABC) since 2014, having worked directly with Bosch since 2008. The company features Navien and Rinnai tankless water heaters alongside Bosch and Buderus boilers. They specifically mention expertise in high-efficiency condensing boilers, noting they are not a traditional boiler company but specialists in modern high-performance heating technology.
Customer reviews highlight responsive service from a technician named Steve, who helped one reviewer at 7:30 on a Sunday morning. Another reviewer described Steve as taking pride in each detail during a boiler installation, remaining accessible by text or call throughout the project. A third reviewer noted Steve provided a Saturday appointment quickly and spent considerable time explaining water heater options. One two-star review cited dissatisfaction with a diagnostic that did not resolve a hot water issue.
What Customers Say
Five of six detailed reviews award 5 stars, with reviewers praising the technician's knowledge, same-day responsiveness, and detailed communication. Negative feedback centers on a single incomplete diagnostic where the technician could not remove a corroded igniter. Sentiment centers on the named technician who handled Sunday morning emergency calls and provided Saturday appointments.
Services
Tankless Water Heater Installation
Installation and replacement of Navien and Rinnai tankless units for residential applications.
Tankless Water Heater Repair
Diagnostic and repair services to restore tankless systems to peak performance.
Tankless Water Heater Maintenance
Regular maintenance to extend the lifespan and efficiency of tankless water heaters.
Boiler Installation
High-efficiency gas boiler installations featuring Bosch, Buderus, and Navien systems.
Boiler Repair
Repair services for conventional and combi boilers including heating and hot water issues.
Boiler Maintenance
Preventive maintenance and tune-ups for boiler systems to ensure reliable operation.
Boiler Flush Service
Flushing services to maintain boiler efficiency and prevent sediment buildup.