West End Plumbing and Heating
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West End Plumbing and Heating operates as a plumbing contractor serving New York, NY, holding a 1-star rating compiled from 2 customer reviews. The business offers both residential and commercial plumbing services throughout the New York metropolitan area. Available business records do not include a founding year or license number.
The company distinguishes itself through radio-dispatched service vehicles, which they advertise as enabling faster response times compared to competing contractors. Their website emphasizes that technicians undergo ongoing training on modern plumbing techniques, and the business offers quick, accurate estimates before commencing work. Project capabilities span drain cleaning, bathroom renovations, new construction rough-in and installation, and complete plumbing and ventilation systems for commercial facilities.
Customer reviews reveal significant service concerns. Donna Edwards reported that the office hung up during her initial call and failed to return follow-up messages, noting that work was subcontracted to third-party providers, which created confusion. She stated that pricing was not disclosed upfront despite requesting an invoice, with labor costs presented without hourly breakdown only after problem diagnosis. Cathy Degraw described receiving a rude response and having the call terminated without explanation. Both reviewers assigned 1-star ratings and recommended seeking services elsewhere.
What Customers Say
Both reviewers gave 1-star ratings. Donna Edwards noted the office hung up and failed to return calls, while Cathy Degraw described the interaction as rude before termination. Shared complaints include lack of pricing transparency and subcontracted work creating customer confusion.
Services
Drain Cleaning
Clearing slow or blocking drains to restore proper flow in residential and commercial properties.
Plumbing Repairs
Diagnosis and repair of plumbing issues using trained technicians and modern techniques.
Bathroom Renovation
Complete bathroom makeover including rough-in and fixture installation for private or commercial builds.
New Construction Plumbing
Full plumbing and ventilation system installation for new residential or commercial buildings.
Commercial Plumbing Systems
Complete plumbing and ventilation systems tailored for commercial facilities.
Heating and Air Conditioning
Service for heating and air conditioning problems with affordable solutions.