NORCO Propane Energy Services

NORCO Propane Energy Services is a family owned and operated propane supplier based in North Collins, New York, serving residential, commercial, and agricultural customers across Western New York. The company operates two locations with over 500,000 gallons of propane storage capacity, delivering to Erie, Cattaraugus, Wyoming, Allegany, and Chautauqua Counties. With 15 reviews currently posted online, the business holds a 3.4-star average rating. Founded in 1945, NORCO has built its reputation on providing comprehensive propane services including delivery, tank installation, and equipment maintenance.

What distinguishes NORCO from basic propane suppliers is their full-service heating and cooling department for residential customers. Unlike companies that only deliver fuel, NORCO can handle complete heating system installations, repairs, and replacements, offering service plans that cover annual inspections and parts warranties. The company also provides specialized offerings including natural gas to propane conversions, compressed gases and welding supplies, and agricultural propane services. Their automatic delivery program takes the guesswork out of scheduling, while emergency delivery ensures customers without heat receive prompt attention.

Customer reviews reveal both the company's strengths and areas of concern. One reviewer described an emergency situation where NORCO delivered propane during a severe snowstorm, with driver 19 on truck 26 navigating dangerous conditions to ensure the customer had heat. Another long-term customer cited 14 years of reliable service, praising the office staff for their helpful demeanor. However, two negative reviews allege the company accepted payment but failed to deliver propane, with one customer specifically mentioning a staff member named Sue. These contrasting experiences suggest service consistency may vary depending on route and timing.