Connell-Pane Heating & Cooling

Connell-Pane Heating & Cooling serves North Tonawanda and surrounding Western New York communities as a residential heating and cooling contractor. With a 3.3-star rating gathered from eight client reviews, the company operates Monday through Friday from 8 AM to 4:30 PM, handling furnace, air conditioning, and hot water heater installations and repairs. The business appears to focus primarily on serving individual homeowners rather than commercial clients.

Several customer reviews reference the company's willingness to assist with utility rebate paperwork, with one reviewer noting Connell-Pane helped secure a $400 rebate from National Fuel by handling most of the documentation. The company installs complete heating and cooling systems including furnaces, air conditioners, and water heaters, suggesting they handle full system replacements rather than minor repairs exclusively.

Customer experiences paint a varied picture. One reviewer described an emergency situation where the company installed same-day air conditioning for an 85-year-old family member returning from the hospital during extreme heat. However, other reviewers reported difficulties with communication, noting the owner did not return calls personally and instead had staff relay messages declining service, including during desperate cold-weather situations.