Anderson Shortell, Inc.

Anderson Shortell, Inc. has served Olean and the surrounding Cattaraugus County area as a plumbing contractor, earning a 4.1-star rating across 108 customer reviews. The business maintains 24-hour availability every day of the week, responding to both residential and commercial plumbing emergencies. Reviews indicate the company handles service calls for Eden Heights of Olean, a local healthcare facility, demonstrating their capacity for specialized commercial work. The company responds rapidly to emergency calls, with one reviewer noting a technician arrived at their business location in under 20 minutes after calling.

The company operates with a focus on transparent pricing and honest recommendations, according to multiple reviewers. Their work encompasses both new installations and repairs on existing systems, with customers noting that repairs completed years prior continue to function properly. The technicians take time to explain issues in plain language rather than using technical jargon, and customers report never feeling pressured into unnecessary repairs or upselling. This approach has built trust with commercial clients who rely on the company for critical facility plumbing needs.

Customers consistently mention technicians named Joe T. and Ronnie by name in positive contexts. One reviewer described Joe arriving within 20 minutes to diagnose and repair a commercial furnace issue, identifying the problem immediately and completing the work promptly. Another customer noted Joe installed a new heater and blower unit just before Thanksgiving, with the house becoming warm and comfortable as a result. A third reviewer described Joe handling an extensive outdoor sewer connection project with precision, ensuring everything met code requirements while maintaining a clean and safe worksite.