Irr Supply Centers Inc.
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Irr Supply Centers Inc.
Irr Supply Centers Inc. operates as a heating equipment supplier in Orchard Park, New York, holding a 4.2-star rating drawn from 19 customer reviews. The business serves the broader Buffalo metropolitan area and maintains additional locations throughout Western and Central New York, including Niagara County, Greater Rochester, the Southern Tier, and Pennsylvania. Customers can access the Orchard Park location Monday through Friday from 7:30 AM to 4:30 PM, with Saturday hours from 8 AM to noon.
What distinguishes Irr Supply from standard HVAC suppliers is their concrete service guarantee backed by financial commitment. The company promises a $25 credit if they fail to meet their service commitments, a policy that applies to their Order Express program guaranteeing pickup within one hour, delivery arrivals within one hour of the agreed time, and return processing with credit issued within three business days. Their Visionary Showroom provides a dedicated space for customers to explore products firsthand, while their multi-trade inventory spanning plumbing, HVAC, refrigeration, electrical, and water systems allows for comprehensive project fulfillment.
Reviewers have called out specific team members by name, with Rob receiving consistent praise for helpfulness and reliability across plumbing needs. Another reviewer highlighted Joanne as a great, very helpful resource. One customer recounted receiving assistance from a newer employee who did her best to help after the customer experienced an indifferent initial reception from other staff members.
What Customers Say
Of 8 detailed reviews, 4 rate the business at 4-5 stars citing helpful staff and specific team members like Rob and Joanne. The other 4 reviews cite serious issues: failure to answer phone calls, outdated posted hours, and a cold reception where multiple employees offered no greeting or assistance. Positive reviewers emphasize product availability and specific technician helpfulness, while negative reviewers focus on customer service failures and communication breakdowns.
Working Hours
| SundayToday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| Thursday | 7:30 AM–4:30 PM |
| Friday | 7:30 AM–4:30 PM |
| Saturday | 8 AM–12 PM |
Services
HVAC Equipment Supply
Furnaces, air conditioners, heat pumps, and related heating and cooling components for residential and commercial needs.
Plumbing Supplies
Fixtures, pipes, fittings, and plumbing hardware for new installations and repairs.
Refrigeration Equipment
Commercial and residential refrigeration components and systems for cold storage and climate control.
Electrical Supplies
Wiring, panels, breakers, and electrical components for construction and maintenance projects.
Water Systems
Water heaters, filtration systems, and water treatment equipment for residential and commercial applications.
Order Express Pickup
Guaranteed one-hour or less order preparation for will-call customers at the counter.
Delivery Services
Scheduled delivery to job sites with commitment to arrive within one hour of the agreed time window.