Alan S Gross Plumbing & Heating
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About Alan S Gross Plumbing & Heating
Alan S Gross Plumbing & Heating serves Sayville, New York, and holds a 4.4-star average across 28 customer reviews. The business specializes in residential plumbing and heating services, handling everything from emergency pipe repairs to water heater installations. Multiple reviewers specifically commend the company's responsiveness, noting that technicians arrive quickly even during urgent situations.
What distinguishes this contractor is the direct communication customers receive from the service team. Reviewers consistently mention working with a technician named Dale, who provides clear explanations of repair options and estimates before proceeding with work. The company accommodates tight timelines, with one reviewer describing how the team rearranged their schedule to complete a water heater installation sooner than originally planned.
Customers share specific scenarios that illustrate the company's approach. One homeowner describes a burst pipe under their kitchen floor, noting the team restored the entire area so cleanly that no evidence of the repair remained. Another reviewer recounts calling late Sunday night for an emergency water pipe issue and receiving a visit by 8:15 the following morning. While some customers report positive experiences with water heater replacements and drain cleaning, a small number of reviewers describe complications during repairs, with one stating that additional damage occurred during service.
What Customers Say
6 of 7 detailed reviews award 5 stars, with customers frequently praising same-day arrival for emergencies and naming technician Dale for his professionalism and clear communication. One negative review describes property damage during a drain cleaning job and unresponsive follow-up, representing the sole 1-star rating among sampled feedback.
Services
Emergency Pipe Repair
Rapid response for burst or leaking pipes, including behind walls and under floors.
Water Heater Installation
Replacement and new installation of traditional water heaters, with same-week scheduling available.
Drain Cleaning
Snaking and clearing of clogged sinks and drains, with attention to preventing secondary damage.
General Plumbing Repairs
Diagnosis and repair of various residential plumbing issues, from minor clogs to complex problems.
Heating System Service
Support for home heating systems, addressing issues that impact comfort and efficiency.