Irock Plumbing
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About Irock Plumbing
Irock Plumbing holds a 4.7-star rating across 88 reviews and operates as a 24/7 emergency plumbing company serving Rochester, NY and surrounding communities. The team has grown to fourteen technicians with a fleet of over fifteen service vehicles and maintains a 6,000 square foot warehouse for specialized parts and equipment. Their service menu covers residential and commercial clients, with capabilities ranging from routine drain cleaning to complex sewer line repairs and emergency leak response.
What distinguishes Irock Plumbing from competitors is their commitment to flat-rate pricing with no surprise fees, same-day service availability, and a policy of keeping homeowners informed throughout every job. Their warehouse inventory allows technicians to complete most repairs in a single visit rather than ordering parts and scheduling follow-up appointments. The company actively recruits licensed plumbers and offers a structured careers path for technicians seeking long-term employment in the trade.
Customer reviews highlight specific technicians by name. Melvin has been praised for providing detailed quotes with eligible discounts, explaining each step of the repair process, running final tests, and cleaning up thoroughly before leaving. Another reviewer described Lou for arriving same-day to repair a garbage disposal while taking precautions to protect wood flooring by wearing boots. A third reviewer noted Melvin returned within three hours for an after-hours kitchen emergency and walked the homeowner through every step of the work.
What Customers Say
Of 4 named-customer reviews, 3 are five-star ratings describing same-day arrival, thorough explanations, and clean work. The single one-star review cites a secondary issue with a main water valve that developed after the initial repair, though the company did send a follow-up technician.
Working Hours
| SundayToday | Closed |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency Plumbing
24/7/365 availability for urgent issues like overflowing toilets, major leaks, and after-hours crises requiring immediate response.
Drain Cleaning
Professional clearing of backed-up kitchen sinks, shower drains, and main sewer lines using appropriate equipment for each situation.
Water Heater Services
Installation, repair, and replacement of traditional tank-style and tankless water heater systems.
Sewer Line Repair
Diagnosis and repair of damaged or clogged main sewer lines affecting the entire property's drainage.
Sump Pump Installation & Repair
Services to prevent basement flooding through proper sump pump system installation and maintenance.
Toilet Repair & Installation
Fixing clogs, running toilets, leaks, and installing new toilet fixtures including emergency overflow situations.
Garbage Disposal Service
Repair and installation of kitchen garbage disposals, with one reviewer noting same-day service for a broken unit.
Cottage Winterization
Specialized service preparing seasonal properties for winter vacancy to prevent frozen pipes and damage.