Primrose Heating & Cooling

Primrose Heating & Cooling serves Smallwood, New York, and surrounding communities as a residential HVAC contractor with a 4.7-star rating drawn from 43 customer reviews. The company maintains standard business hours Monday through Saturday from 7 AM to 6 PM, closed on Sundays. Reviewers frequently mention the team handles heat pump installations, mini split systems, and boiler replacements, with several customers noting the contractor helped them choose a heat pump over an oil boiler for their home upgrade.

Without access to the company website, specific brand partnerships or specialty certifications cannot be verified from available data. Multiple reviewers mention the contractor discussed heat pump options and provided competitive pricing, suggesting a focus on energy-efficient heating and cooling solutions for residential properties.

Reviewers describe specific scenarios including a same-day diagnostic visit, last-minute troubleshooting assistance, and a two-day heat pump installation for a vacation home. One reviewer notes a technician stopped by in person after initial phone troubleshooting to help resolve an issue. Another customer mentions the team was prompt, polite, and respectful of their home during an installation. However, one reviewer reports ongoing communication challenges following a system installation, noting difficulty reaching the contractor for follow-up on a mini split system that experiences shut-down issues during winter.