Icm Controls Corporation

ICM Controls Corporation operates from Syracuse, New York, as an electronics manufacturer specializing in HVAC control systems. Founded to serve the specialized control needs of heating and cooling professionals, this company has accumulated 23 client reviews averaging 3.5 stars. The business primarily serves HVAC distributors and licensed contractors across Central New York, including the Syracuse metropolitan area and surrounding communities in Onondaga, Madison, and Oswego counties. Unlike traditional HVAC service companies that handle residential installations, ICM Controls focuses on manufacturing control solutions that licensed technicians install in the field. Their phone support line operates Monday through Friday from 8 AM to 5 PM, providing technical assistance to both trade professionals and end-users who have purchased their products through authorized .

What distinguishes ICM Controls from standard HVAC service companies is their position as a vertically integrated manufacturer. Reviewers describe the facility as immaculate and up-to-date, suggesting modern equipment and clean production processes. The company specializes in custom controls and lockout modules for heat pump systems, with the capability to recommend alternative modules when original parts become obsolete. Their technical support team includes knowledgeable staff who work directly with customers to troubleshoot installation errors, as evidenced by reviewer accounts of staff spending extended time helping diagnose wiring configuration issues. However, the company primarily conducts business through HVAC distributors rather than directly with end-users seeking water pumping system applications, which has led to some confusion among reviewers expecting broader industrial accessibility.

Customer stories fromverified reviews reveal both strengths and limitations in their service model. Mark Steele requested assistance after a heat pump lockout module failed, and John Fannetti of ICM Controls personally worked with him for two days via email to diagnose the issue, ultimately identifying a simple wiring error where the C wire and CC wire had been switched. This demonstrates technical dedication. However, Michael Rockett experienced a significantly different outcome, reporting that despite purchasing a defective control board and having a licensed HVAC technician install the part, ICM Controls refused to honor warranty claims, directing him to resolve the issue through the distributor. The contrast between these experiences suggests service quality may vary based on distribution channel and specific circumstances.