Krell Distributing Co Inc.

Krell Distributing Co Inc. has anchored itself in Syracuse for five decades, marking its 50th anniversary as a heating equipment supplier with deep roots in Central New York. The company holds a 4.6-star rating across 97 reviews, serving homeowners and contractors throughout Syracuse and the surrounding Finger Lakes region. As a specialized distributor focusing on radiant floor heating systems, Krell stocks boilers, on-demand water heaters, and PEX tubing for both professional installations and DIY projects.

What distinguishes Krell is their concentrated expertise in radiant heat technology, a niche that most general HVAC companies do not prioritize. Their product lineup includes gas, oil, and electric boilers alongside central air conditioning systems, and they maintain a well-stocked inventory of PEX tubing. The company operates on a contractor-only distribution model while also welcoming homeowners undertaking radiant floor heating projects, offering Saturday hours that many competing suppliers in the area do not.

Customer experiences reveal the caliber of service this company provides. Robert Thorpe described how Krell came through the same day his furnace failed during single-digit temperatures, locating parts other suppliers did not carry and personally confirming his order. Barry Bray noted the staff remained honest and avoided upselling him on unnecessary products. However, mixed reviews indicate inconsistent customer service experiences, with some callers reporting communication gaps and stock verification issues.