Service Pro Heating & Cooling
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Claim This BusinessAbout Service Pro Heating & Cooling
Service Pro Heating & Cooling has earned a perfect 5.0-star rating across 171 customer reviews while serving Tonawanda, Buffalo, Amherst, and surrounding Erie County communities. The company operates around the clock, fielding calls from 7:30 AM to 10:30 PM every day of the week, including holidays. This sustained availability reflects a commitment to responding when residents need heating or cooling help most, particularly during Western New York's frigid winters and humid summer stretches that stress HVAC systems.
What distinguishes Service Pro is the owner-operator approach reviewers repeatedly cite. Sam, the lead technician, takes time to diagnose problems thoroughly rather than defaulting to equipment replacement. Multiple reviews describe situations where competitors recommended new furnace installations, yet Sam identified repairable issues and saved customers thousands of dollars. The company also handles indoor air quality upgrades, including Aprilaire filtration systems with UV light installation, and offers National Fuel rebates to offset upgrade costs for qualifying homeowners.
The review archive reads like a catalog of difficult HVAC situations resolved. One homeowner described Sam spending several hours attempting a repair, then following up the next morning to ensure the customer had heat before temperatures dropped to teens. Another review details how Sam discovered a builder's installation error affecting airflow, a problem previous technicians overlooked, and corrected it during the same service call. Frank Laurendi's review specifically names Sam's work on an Aprilaire system with UV lighting, ductwork modifications, smart thermostat installation, and hot water heater expansion tank replacement completed in a single visit.
What Customers Say
All 171 reviewers awarded 5 stars, with Sam specifically named in multiple reviews for going beyond standard repairs. Customers consistently mention same-day availability, honest diagnostics that avoid unnecessary replacements, and follow-up calls to ensure systems perform properly after service.
Working Hours
| Sunday | 7:30 AM–10:30 PM |
| Monday | 7:30 AM–10:30 PM |
| Tuesday | 7:30 AM–10:30 PM |
| Wednesday | 7:30 AM–10:30 PM |
| ThursdayToday | 7:30 AM–10:30 PM |
| Friday | 7:30 AM–10:30 PM |
| Saturday | 7:30 AM–10:30 PM |
Services
Furnace Repair & Installation
Complete heating system services including diagnostic repair, component replacement, and full furnace installation. The company tests thoroughly before recommending replacement, often saving customers from unnecessary new system purchases.
Air Conditioning Service
Cooling system repair and installation for residential homes. Services include troubleshooting, refrigerant handling, and new AC unit installation when replacement is needed.
New System Installation
Installation of complete heating and cooling systems for new construction or replacement of aging equipment. Includes access to National Fuel rebate programs to reduce customer costs.
Indoor Air Quality Solutions
Aprilaire whole-house filtration systems and UV light installation to improve air quality. The company modifies existing ductwork as needed to accommodate these systems.
Smart Thermostat Installation
Installation and configuration of smart thermostats for enhanced temperature control and energy savings. Includes setup and customer training on operation.
Emergency HVAC Service
24/7 emergency response for heating and cooling failures, including holidays and overnight calls. Multiple customers report same-day service during critical situations.