Service Pro Heating & Cooling

Service Pro Heating & Cooling has earned a perfect 5.0-star rating across 171 customer reviews while serving Tonawanda, Buffalo, Amherst, and surrounding Erie County communities. The company operates around the clock, fielding calls from 7:30 AM to 10:30 PM every day of the week, including holidays. This sustained availability reflects a commitment to responding when residents need heating or cooling help most, particularly during Western New York's frigid winters and humid summer stretches that stress HVAC systems.

What distinguishes Service Pro is the owner-operator approach reviewers repeatedly cite. Sam, the lead technician, takes time to diagnose problems thoroughly rather than defaulting to equipment replacement. Multiple reviews describe situations where competitors recommended new furnace installations, yet Sam identified repairable issues and saved customers thousands of dollars. The company also handles indoor air quality upgrades, including Aprilaire filtration systems with UV light installation, and offers National Fuel rebates to offset upgrade costs for qualifying homeowners.

The review archive reads like a catalog of difficult HVAC situations resolved. One homeowner described Sam spending several hours attempting a repair, then following up the next morning to ensure the customer had heat before temperatures dropped to teens. Another review details how Sam discovered a builder's installation error affecting airflow, a problem previous technicians overlooked, and corrected it during the same service call. Frank Laurendi's review specifically names Sam's work on an Aprilaire system with UV lighting, ductwork modifications, smart thermostat installation, and hot water heater expansion tank replacement completed in a single visit.