Stan Gelber & Sons, Inc. Heating and Cooling

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About Stan Gelber & Sons, Inc. Heating and Cooling
Stan Gelber & Sons, Inc. Heating and Cooling serves Uniondale, NY and surrounding Long Island communities as an HVAC contractor with a 4.2-star rating drawn from 399 customer reviews. The business name suggests a multi-generational family operation, though specific founding details are not publicly documented. As a heating and cooling specialist, the company handles residential system installations, repairs, and maintenance for homeowners across Nassau County and neighboring areas. Prospective customers can reach the office at (631) 906-7431 to request service appointments or inquire about available time slots.
The contractor's website presence redirects to Service Experts in Hampton Bays, NY, which suggests an affiliation or branding change from the original Stan Gelber & Sons identity. Reviewer accounts indicate the company may no longer operate as a locally-owned Long Island business, with one customer noting Gelber is now a Texas-based company. This transition raises questions about the current local service structure, response times for emergency calls, and whether the same technicians who built the company's decades-long reputation remain with the operation.
Customer review accounts detail several specific service experiences that warrant attention. One reviewer described technician Oscar as arriving without prior notification to attempt a repair, only for a water leak to subsequently damage the dining room ceiling, with no emergency follow-up available. Another reviewer reported an electrical fire hazard stemming from improperly sized wiring on an electric heater installed between 2018 and 2021, describing ongoing discoveries of additional issues. A third customer waited five days for leak repair after an annual cleaning visit, received no callback, and emptied buckets twice daily during the wait. These accounts describe service disruptions that extended well beyond typical repair timelines and created significant property damage concerns.
What Customers Say
Four recent reviewers describe significant service failures: water leaks causing ceiling and wall damage, electrical fire hazard from improper installation, five-day waits for repairs, and complete lack of emergency response for active water damage. Two reviewers specifically named technician Oscar (Oscar Arias) in their accounts, one citing friendly service and another describing an unannounced visit that preceded a water damage incident. Negative reviews cite understaffing, no emergency availability, and a perceived shift away from local ownership, while the 4.2-star average across 399 reviews suggests many customers have had satisfactory experiences not captured in recent complaint-focused feedback.
Services
AC Repair & Maintenance
Diagnostic services and repair for cooling systems not producing cold air, addressing refrigerant issues, compressor problems, and annual tune-ups.
Heating System Service
Repair and maintenance for furnaces and heating units, including electric heater installation and associated electrical work.
HVAC Installation
New system installation for residential properties, though recent reviews cite installation quality concerns with improperly sized components.
Annual Maintenance Cleaning
Yearly cleaning services for existing systems, though one reviewer reported a water leak appearing immediately after such a service visit.
System Diagnostics
Technical assessment of HVAC system performance, though reviewers note diagnostic follow-up and callback delays.