Sears Appliance Repair

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About Sears Appliance Repair
Sears Appliance Repair serves Webster, NY and surrounding communities as an appliance repair service holding a 4.7-star rating drawn from 75 customer reviews. The business operates from a visible location on Ridge Road and maintains extended service hours from 7 AM to 11 PM seven days a week, accommodating homeowners who need repairs outside typical business windows. This scale of review volume indicates sustained operational presence in the Monroe County appliance repair market.
What distinguishes this service provider is their authorized warranty repair relationship with LG appliances, a brand partnership that grants them access to OEM parts and factory-specified repair protocols unavailable to independent technicians. Several reviewers specifically mentioned having LG appliances serviced, suggesting this authorization is a meaningful differentiator for homeowners with that brand. The combination of same-day appointment availability and direct access to manufacturer-sourced components creates a repair pathway that independent shops cannot easily replicate.
Customer feedback consistently highlights specific team members who delivered notable service experiences. Reviewers called out Bill for professionalism and knowledge, Kevin for politeness and ensuring complete customer satisfaction, Patrick for arriving on time and completing repairs efficiently, and McCloud for repeatedly resolving issues across multiple different appliances at the same home. One reviewer noted Patrick arrived during a holiday period to complete a timely repair, while another mentioned McCloud had serviced their home several times for different appliance issues, suggesting reliability for ongoing maintenance needs.
What Customers Say
Six of eight detailed reviewers awarded five stars, with technicians Bill, Kevin, Patrick, and McCloud each receiving personal recognition for professionalism and diagnostic skill. Negative feedback centers on AI-driven customer service interfaces and parts ordering delays rather than on-field repair quality, with one reviewer specifically distinguishing between excellent technician performance and frustrating administrative experience.
Working Hours
| SundayToday | 7 AM–11 PM |
| Monday | 7 AM–11 PM |
| Tuesday | 7 AM–11 PM |
| Wednesday | 7 AM–11 PM |
| Thursday | 7 AM–11 PM |
| Friday | 7 AM–11 PM |
| Saturday | 7 AM–11 PM |
Services
LG Appliance Repair
Factory-authorized warranty repairs using OEM parts for LG refrigerators, washers, dryers, and dishwashers.
Same-Day Appliance Service
Extended daily hours from 7 AM to 11 PM allow scheduling repairs outside standard business windows.
Multi-Appliance Diagnosis
Technicians service various appliance types including refrigerators, washers, dryers, ovens, and dishwashers.
Parts Replacement
Access to manufacturer-sourced components for brands including LG and other major appliance manufacturers.
Preventive Maintenance
Regular service visits to maintain appliance performance and extend equipment lifespan.