Webster Manor Apartment Homes

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About Webster Manor Apartment Homes
Webster Manor Apartment Homes operates as a rental community in Webster, New York, within Monroe County. The property maintains a 3.7-star rating drawn from 195 tenant reviews, with office hours Monday through Friday from 9 AM to 5 PM. The community is managed by Morgan Properties and offers rental units throughout the Webster area, providing housing options for residents seeking apartments in this suburban Rochester neighborhood.
The property differentiates itself through its maintenance responsiveness and professional tenant services. Reviews consistently highlight the maintenance team's ability to handle requests in a timely manner, including after-hours emergency situations. The staff demonstrates competence and courtesy, with team members like Carloe receiving specific recognition for managing challenging situations such as power outages while maintaining organized, attentive service to multiple residents with concerns.
Tenant reviews name specific team members who contributed to positive experiences. One reviewer details eight years of residence and emphasizes the maintenance crew's uniform professionalism, competence, and willingness to exceed expectations. Another reviewer describes Carloe's knowledgeable, patient approach during a community-wide power outage, noting his calm organization amid chaos and genuine compassion for addressing resident questions and concerns.
What Customers Say
Of 195 reviews, positive feedback centers on maintenance responsiveness and staff professionalism, with multiple tenants naming specific team members like Carlos and Carloe. Negative reviews cite cleanliness issues including trash accumulation and pest activity, with one tenant reporting mice problems on a second-floor unit.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
Services
Apartment Leasing
Rental unit availability checking and application processing through online portal.
Routine Maintenance
Timely response to tenant maintenance requests for standard repair needs.
Emergency Maintenance
After-hours emergency repair services handled by on-call maintenance staff.
Unit Turnovers
Preparing apartments for new tenants between lease periods.
Community Amenities
Access to shared amenities included with rental residence.
Tenant Communication
Staff assistance for resident questions, concerns, and community information.