PROGRESS SERVICE, INC

Progress Service Inc is an appliance repair contractor serving West Hempstead, New York and surrounding communities including Queens and Garden City. The business holds a 4.6-star rating compiled from 65 customer reviews, indicating consistently positive service delivery. Operating Monday through Friday from 8 AM to 8 PM, with Sunday availability during the same hours, the company provides accessible scheduling for residents across Nassau County. This contractor specializes in repairing major household appliances including washing machines, dryers, ovens, and stoves from leading manufacturers.

What distinguishes Progress Service Inc from competitors is their manufacturer authorization partnerships. The company operates as an authorized LG service partner, enabling direct coordination with the manufacturer for replacement parts and warranty work. A reviewer noted that this authorization allowed seamless handling of a warranty repair that would have otherwise required the customer to complete verification paperwork. The business also maintains Samsung authorization, with one customer specifically praising the company for representing the brand well. These partnerships provide customers with access to OEM parts and factory-supported repair procedures.

Customer reviews consistently highlight technician Alex by name for his professional approach and diagnostic skill. One reviewer described Alex saving them from purchasing a new stove by repairing an oven that other technicians had likely misdiagnosed. Another customer recounted how Alex arrived quickly to address a slow leak discovered during a routine gasket replacement, preventing potential water damage. The company communicates via text messaging for scheduling, and reviewers note their transparency about repair options and preventive maintenance steps homeowners can take to extend appliance lifespan.